Payment & Policies
1) Payment may be completed online via credit card, PayPal, or in person at our store.
2) Payment in full is required to reserve your place in class.
Demand for classes is very high and spaces fill quickly.
Requests for refunds or transfers must be received at least ten days prior to the first day of class.Class is non-refundable and non-transferable less than ten days from the start date of class.
It is important to attend all of the class sessions for the class you are registered. It is not possible to take class time to give individual attention to teams that are absent from prior class sessions.
If your dog is ever unable to attend class, you may attend the class without your dog. This will give you the benefits of the class instruction and ensure you recieve important class material so you can still work with your dog at home.
If unable to attend class and you wish to schedule a private make up session, you may do so by scheduling a private lesson at a discounted rate.
DOG BEHAVIOR & PREREQUISITES
Group classes may not be suitable for all dogs. Our classes are designed for dogs and puppies that are comfortable around other dogs and people. Dogs that are not comfortable with people or other dogs should be scheduled for private training sessions.
If we determine that it is in the best interest of your dog to seek private training rather than participate in group classes, two-thirds of your class fee will be credited towards private lessons. If you decline private lessons, your entire class fee will be forfeited. If your dog shows aggression toward people or other dogs, or is disruptive to the class, (s)he may be dismissed from class and no refund will be granted.
If you have questions or concerns about whether your dog is suitable for a group class, please contact us BEFORE REGISTERING.
Your dog must meet the age requirements and prerequisites for the class in which they enroll.
Instructor approval may be required in some situations. Your dog music be current on vaccinations as recommended by your veterinarian.
If you have a female dog in heat, you may bring her to class if in panties.
I understand that Waggin' Trains, Kelly Ernewein-Stilson and Daniel Stilson shall not be liable for any injury or damage to any person, animal or property that results form the training or behavior of my pet.
I further agree that Waggin' Trains, Kelly Ernewein-Stilson and Daniel Stilson shall not be held liable for any costs or expenses incurred in connection with any claim occurring as the result of participating in training.